Legal notice

Order Cancellation

Customers may request an order cancellation within three business days of placing the order.

Business days are Monday through Friday, excluding federal holidays. The cancellation request must be received by Goddess Made Hair within the three-business-day period.

To request a cancellation, email info@goddessmadehair.com with:

  • Your full name

  • Order number

  • Email address used at checkout

  • A clear statement requesting cancellation

Approved cancellations will be refunded to the original payment method. Financial institutions and payment providers may require additional time to post the refund to the customer’s account.

After the three-business-day cancellation period has ended, the order becomes final and cannot be canceled, changed, returned or exchanged.

Refusing delivery, failing to collect a package or returning a package without authorization does not cancel an order or create eligibility for a refund.

Order Changes

Requests to change a wig’s length, style, shipping address or other order information must be submitted within the three-business-day cancellation period.

Changes are not guaranteed. If the requested change affects the price, processing time or availability, the customer may be required to pay the difference before the change is accepted.

Once the cancellation period has ended or production has progressed, no changes will be permitted.

Ready-to-Wear Processing

Ready-to-Wear orders generally require three to five business days for processing before shipment.

Processing time includes order verification, final quality inspection and preparation for shipment. Processing time does not include weekends, federal holidays or carrier transit time.

Ready-to-Wear availability is limited. If an inventory issue prevents us from fulfilling an order, the customer will be contacted with the available options.

Goddess Curated Collection Processing

Wigs from the Goddess Curated Collection generally require 10 to 12 business days for processing before shipment.

The Goddess Curated Collection consists of professionally colored raw-hair glueless wigs. Processing may include production, professional coloring, customization, styling, quality inspection and preparation for shipment.

Processing time begins after payment is successfully authorized and any required order information has been received. Processing time does not include weekends, federal holidays or carrier transit time.

Professionally Colored Wig Disclaimer

Wigs in the Goddess Curated Collection are professionally colored and prepared without an individual color-approval process before production.

Product photographs are provided as a visual reference. Because raw human hair is a natural material and each unit is individually colored, slight variations may occur in:

  • Tone

  • Highlight placement

  • Color depth

  • Root shading

  • Texture

  • Curl or wave pattern

  • Final appearance under different lighting

Colors may also appear different depending on the customer’s screen settings, lighting and surrounding environment.

These natural and screen-related differences are not considered defects and do not qualify the product for a refund, return or exchange. Goddess Made Hair will make reasonable efforts to maintain the overall color direction and appearance represented in the product listing.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address during checkout.

If an address correction is requested before shipment, Goddess Made Hair will make a reasonable effort to update the address, but the change is not guaranteed.

Goddess Made Hair is not responsible for packages that are delayed, returned, misdelivered or lost because the customer provided an incorrect or incomplete address.

If a package is returned to Goddess Made Hair because of an incorrect address, refused delivery or failure to retrieve the package, the customer may be responsible for additional shipping charges before the order is resent. Original shipping charges are nonrefundable once carrier service has been provided.

Delivered, Lost or Stolen Packages

A package marked “delivered” by the carrier is considered delivered unless the carrier confirms otherwise.

If tracking shows delivery but the package cannot be located, the customer should:

  1. Confirm the shipping address on the order.

  2. Check with household members, neighbors and the delivery location.

  3. Contact the carrier and request a delivery investigation.

  4. Notify Goddess Made Hair promptly with the order number and carrier claim information.

Goddess Made Hair will provide reasonable documentation needed for a carrier investigation. We are not responsible for theft or loss occurring after confirmed delivery.

Damaged Packages

If the shipping package arrives visibly damaged, photograph the package before opening it. Retain the shipping box, label, packaging materials and product until the claim has been reviewed.

Shipping damage must be reported to info@goddessmadehair.com within three calendar days of delivery.

Order Problems

If you believe you received the wrong product or a product with a manufacturing defect, contact info@goddessmadehair.com within three calendar days of confirmed delivery.

Your email must include:

  • Full name

  • Order number

  • Description of the problem

  • Clear photographs of the product

  • Photographs of the packaging and shipping label when applicable

  • A short video if requested to help document the issue

Do not wear, install, cut, wash, color, restyle, alter or remove tags from the wig while the claim is being reviewed.

Products that have been worn, installed, cut, colored, washed, chemically treated, altered or damaged by the customer are not eligible for review.

Submitting a claim does not automatically guarantee a refund or replacement. Goddess Made Hair will inspect the information provided and determine the appropriate remedy based on the circumstances and applicable law.

If Goddess Made Hair confirms that the wrong item was sent or that the product had a manufacturing defect at the time of delivery, we may provide a replacement, correction or refund, as appropriate.

Product Fit and Measurements

Customers are responsible for reviewing sizing information and providing accurate head measurements when measurements are requested.

Fit issues resulting from incorrect measurements, failure to follow the measurement guide or selecting an incorrect cap size are not considered manufacturing defects.

Customers who need assistance choosing a wig, length or style are encouraged to schedule a free consultation before ordering.

Free Wig Consultations

Goddess Made Hair offers free wig consultations to help customers understand available styles, lengths, fit considerations and product options.

A consultation provides general product guidance and does not guarantee:

  • An exact color match

  • A specific fit without accurate measurements

  • A medical outcome

  • Insurance coverage or reimbursement

  • That a particular product will meet every personal preference

Consultations are not medical services and do not replace advice from a licensed healthcare professional.

Wig Care and Alterations

Customers must follow the care instructions provided by Goddess Made Hair. Excessive heat, improper products, harsh chemicals, incorrect installation and inadequate maintenance can affect the appearance and lifespan of human-hair wigs.

Goddess Made Hair is not responsible for damage caused by third-party stylists, installers, colorists or other service providers.

Any cutting, coloring, bleaching, plucking, washing, installation or alteration performed after delivery confirms acceptance of the product and makes the wig ineligible for a claim, except where applicable law provides otherwise.

Pricing and Product Information

We make reasonable efforts to ensure that product descriptions, prices, photographs and availability are accurate. However, errors may occasionally occur.

Goddess Made Hair reserves the right to correct errors, update information, limit quantities or cancel an order affected by a material pricing or listing error. If an affected paid order is canceled, the customer will receive a refund to the original payment method.

Fraud Prevention

Orders may be reviewed for fraud prevention and payment verification. Goddess Made Hair reserves the right to request additional information or cancel and refund an order when we reasonably suspect unauthorized activity, payment fraud or misuse of the website.

Policy Acceptance

By completing a purchase from Goddess Made Hair, the customer confirms that they:

  • Reviewed the product description and photographs

  • Selected the desired product and options

  • Understand the applicable processing time

  • Understand the three-business-day cancellation window

  • Understand that all wig sales are final

  • Accept the possibility of minor variations in professionally colored raw hair

  • Agree to this Purchase, Cancellation, Final Sale and Shipping Policy

Contact Us

Questions about an order or this policy may be sent to:

Goddess Made Hair
Email: info@goddessmadehair.com
Website: www.goddessmadehair.com