Shipping policy

Below is a clean, standard Shipping Policy you can paste into Shopify and adjust anytime.

Shipping Policy — Goddess Made Hair

Effective Date: January 1, 2026

At Goddess Made Hair, we’re committed to getting your order to you safely and efficiently. Please review our shipping details below before placing your order.

Shipping Carriers

We ship orders using:

  • USPS Priority Mail

  • FedEx

Shipping method selection may vary based on your location, package size/weight, and the service that best supports safe delivery.

Processing Time (Before Shipping)

Ready-to-Ship Items & Hair Extensions:

  • Please allow 3–5 business days for order processing prior to shipment.

Custom Glueless Wigs:

  • Custom wigs require 10–14 business days for construction/processing before shipment.

Processing time does not include transit time.

Transit Time (After Shipping)

Once shipped, delivery time depends on your distance from our Atlanta warehouse.

USPS Priority Mail:

  • Estimated 2–3 business days in transit (after processing).

FedEx:

  • Delivery speed varies based on service selected and destination.

Please note: shipping time estimates are not guaranteed.

Shipping Add-Ons (Optional)

Customers may request the following upgrades at checkout (when available):

  • Signature Confirmation: $4 additional fee

  • Express Shipping: $24 additional fee

These fees are in addition to standard shipping charges (if applicable).

Tracking Updates

Once your order ships, you will receive:

  • An email confirmation with your tracking number

  • Ongoing tracking update emails until the order is delivered

Please allow up to 24–48 hours for tracking to update after shipment.

Delivery Responsibility & Carrier Delays

Once your order leaves our facility, Goddess Made Hair is not responsible for packages that are lost, stolen, or damaged in transit.

Unfortunately, we cannot accept responsibility for:

  • Carrier delays

  • Delivery errors

  • Damages or losses caused by USPS, FedEx, or any other carrier
    These situations are outside of our control.

Claims Policy

  • If tracking information shows your package has been delivered, it is not eligible for a claim.

  • Only one claim may be filed per order.

  • Submitting a claim does not guarantee approval.

If you believe your package is missing, we recommend:

  1. Checking around your delivery location (porch, mailbox, leasing office, neighbors)

  2. Contacting the carrier directly with your tracking number

  3. Filing a report with your local post office/FedEx facility if needed

Returns Shipping Reminder

If you are shipping an item back to us valued over $75, we strongly recommend using a trackable shipping service and/or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

Address Accuracy

Customers are responsible for providing an accurate shipping address. If an order is returned due to an incorrect or incomplete address, reshipping fees may apply.

Contact Us

If you have questions about shipping, contact us at:
Email: support@goddessmadehair.com
Business Hours: 10-6 pm EST

If you want, I can also write a matching Returns & Exchange Policy that pairs perfectly with this (especially for custom wigs vs hair extensions).