Refund policy

Exchange Policy — Goddess Made Hair

Effective Date: January 1, 2026

At Goddess Made Hair, all sales are final. We do not offer refunds. However, we understand that issues can arise, and we are committed to working with you on a case-by-case basis.

Exchanges

We accept exchange requests within 10 days of the date of purchase, subject to the following conditions:

• Exchanges are evaluated on a case-by-case basis and are not guaranteed.
• Items must be unused, unaltered, and in their original packaging with proof of purchase.
• Only items in their original condition are eligible for consideration.
• Items that have been installed, combed, cut, colored, chemically processed, or otherwise altered are not eligible for exchange.

Non-Exchangeable Items

The following items are not eligible for exchange under any circumstances:

• Custom Glueless Wigs — These are made-to-order and customized to your specifications prior to shipment.
• Any item returned more than 10 days after the date of purchase.

How to Request an Exchange

To initiate an exchange request, contact us within 10 days of purchase at:

• Email: contact@goddessmadehair.com
• Business Hours: Monday–Friday, 10:00 AM – 6:00 PM EST

Please include your order number, a description of the issue, and photos if applicable. Submitting a request does not guarantee approval.

Return Shipping

If your exchange request is approved, you are responsible for the cost of return shipping. For items valued over $75, we strongly recommend using a trackable shipping service and/or purchasing shipping insurance. Goddess Made Hair is not responsible for items lost or damaged in return transit.

No Refunds

We do not issue refunds to your original payment method. Approved exchanges will result in a replacement item or store credit only, at our discretion.